Refund policy

We want you to be happy with your artwork. To request a return, please email jennifer@jennifercaldwell.com within 14 days of delivery, including your order number.

Items must be unworn, unused, and in their original condition and packaging. Please contact us for approval and return instructions before sending anything back.

Customers are responsible for return shipping on change-of-mind purchases. Please pack artwork carefully and use tracked, insured shipping. Original shipping charges are nonrefundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

Please contact us promptly if your artwork arrives damaged or you receive the wrong item. Include your order number and photos of the artwork, shipping box, and packaging. Keep all packaging while we arrange a resolution. Please do not return damaged artwork until we provide instructions.

Custom Orders

Custom and personalized pieces cannot be returned for a change of mind. Please contact us if there is a problem with your order.

Refunds

Once we receive and inspect your return, we’ll notify you of its approval. Approved refunds will be issued to your original payment method within 10 business days. Your bank may take additional time to post the refund.

This policy does not limit any rights you have under applicable consumer law.