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You may return or exchange any item within 14 days of receiving it (except for artisan food, final sale items, and custom orders—see below). To make a return or exchange, please visit My Account, email info@artfulhome.com

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Return Policy and Order Cancellation

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You may return or exchange any item within 14 days of receiving it (except for final sale items, and custom orders—see below). To make a return or exchange, please email info@jcsquared.shop

Return

Items may be returned for a refund of the purchase price only; shipping charges will not be refunded. You will receive your refund in the same form of payment used to place your order. The cost of return shipping will be deducted from your refund.

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Exchanges

Your replacement order will not be mailed until we receive your return. There are no additional shipping fees for replacement orders. If your exchange costs more than the original order, you must pay the difference. If your exchange costs less than the original order, you will receive JC Squared credit for the difference.

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How to Return or Exchange an Item

1. Email us at info@jcsquared.shop with your -name, dimensions and weight of the box. We will email you a label.

2. Repack your order. Make sure the item(s) are securely packaged exactly how you received them; use the original packaging if possible. You are responsible for any damage due to improper packaging.

3. Send your return or exchange within 5 business days of receiving the return service label.

 

Return Details

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Final Sale Items

Items marked as "final sale" may not be returned or exchanged for any reason.

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Custom Orders

Custom orders cannot be returned unless they are damaged in transit.

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Apparel

Apparel in new, unworn condition may be returned within 14 days of receipt. We cannot accept returns on apparel that has been damaged, altered, or worn.

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Items Damaged in Transit

If your package appears damaged, please email us immediately with pictures of the box, packaging and damaged piece.  We will arrange to have it picked up and inspected. Please retain all of the original packing materials.

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Return Shipping Costs

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The return charge is the actual cost of shipping the artwork. To find out how much your return will cost, please email us at info@jcsquared.shop with your -name, dimensions and weight of the box. 

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Refunds

Once your refund is processed, it may take 7–10 business days for your refund to appear in your payment account. Note that we cannot provide refunds for any items that have been damaged, altered, or worn. You will receive your refund in the same form of payment used to place your order. You will be credited for the price of the item minus the cost of return shipping. Note that the original shipping charges will not be refunded. If your return was a gift, you may choose to receive JC Squared credit or to have the buyer refunded for the purchase price of the item. If you provided an email address when you ordered, we will notify you of the status of your return via email.

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Cancellations

Any order (except special or custom orders) can be canceled before it is shipped. To cancel an order, please email info@jcsquared.shop You will receive your refund in the same form of payment used to place your order. Your refund will be processed the next business day, though it may take 7–10 business days for your refund to appear in your payment account.

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Returning Freight Orders

To return a piece delivered by freight, please email us at info@jcsquared.shop to make arrangements.